NHTSA Complaint #10307811 — 2003 MITSUBISHI LANCER

SINCE WE PURCHASED THE CAR WE HAVE BEEN COMPLAINING; BUT TOLD THAT THE KNOBS ARE A LITTLE HARD TO TURN AND THERE IS NO PROBLEM. THE CONTROLS FINALLY BECAME INOPERABLE; WHICH PUTS OUR SAFETY AT RISK. HVAC CONTROLS HAVE BEEN DESIGNED WITH A MECHANICAL FLAW WHICH MAKES THE DEFROSTING, HEATING, AND AC COMPONENTS DIFFICULT TO OPERATE AND EVENTUALLY BECOME INOPERABLE. TSB 055-003 HAS BEEN ISSUED PUTTING THE REPAIR ON THE CONSUMER FOR A DESIGN FLAW WHICH PUT MOTORIST AT RISK ESPECIALLY IN INCLEMENT WEATHER. *TR