NHTSA Complaint #10307367 — 2005 FORD EXPEDITION

UNTIL TODAY I HAVE BEEN A LOYAL FORD VEHICLE OWNER. MY WIFE WAS TAKING OUR THREE CHILDREN TO SCHOOL THIS MORNING AND AS SHE WAS MERGING ONTO THE HIGHWAY SHE WAS ALERTED TO AN UNFAMILIAR CODE AND ALARM IN THE VEHICLE. BEFORE SHE COULD LOOK AT THE DASHBOARD THE VEHICLE LOST ALL POWER AND WOULD NOT ACCELERATE IN THE ACCELERATION LANE, THE BRAKING AND STEERING BECAME MINIMAL AND SHE WAS LEFT WITH A LITTLE MORE THAN A DISABLED VEHICLE ON THE HIGHWAY. WITH HEAVY RUSH HOUR TRAFFIC RAPIDLY APPROACHING HER AND UNSURE WHETHER THEY COULD STOP SHE HAD TO FORCE THE VEHICLE TO THE EDGE OF THE GUARDRAIL. THE VEHICLE WHEN TURNED OFF AND RESTARTED APPEARED NORMAL. I THEN CHECKED PRIOR COMPLAINTS ON THIS WEB SITE AND OTHERS AND AM APPALLED OF THE LACK OF ACTION BY FORD MOTOR COMPANY AND OTHERS FOR NOT LOOKING INTO THIS ISSUE. THE LIVES OF THREE SMALL CHILDREN AND WHOEVER ELSE MAY HAVE BEEN INVOLVED IN THIS POTENTIAL COLLISION DESERVE TO HAVE FORD ACKNOWLEDGE THIS PROBLEM. I PURCHASED THE EXTENDED WARRANTY FROM FORD AND WHEN I TALKED ON THE PHONE WITH THEM THIS MORNING, THEY TOLD ME THAT THEY WOULD JUST "KEEP AN EYE ON IT". WHEN THEY LOOKED ON THE COMPUTER TO INFORM ME MY WARRANTY HAD EXPIRED 200 MILES AGO THEY CHANGED THEIR MIND AND TOLD ME TO BRING IT IN. PLEASE, PLEASE LOOK INTO THIS OBVIOUS DEFECT. I AM A POLICE OFFICER AND SEE TOO MANY FATALITIES DUE TO OTHER CONTRIBUTING FACTORS. I WOULD NOT WANT TO SEE ONE BECAUSE OF AN ORGANIZATION FAILING TO TAKE ACCOUNTABILITY.