NHTSA Complaint #10307335 — 2008 TOYOTA HIGHLANDER

MY WIFE'S 2008 TOYOTA HIGHLANDER SPORT WITH 19" RIMS CAME WITH BRIDGESTONE DUELER H/L 400 TIRES. THIS TIRE HAPPENS TO BE THE ONLY TIRE MADE TO FIT THIS RIM OTHER THAN A TOYOTA OPEN COUNTRY WHICH APPARENTLY WAS STANDARD ON THE HYBRID MODEL. WE FOUND THIS TIRE TO BE UNFIT AND UNSAFE FOR A 4,500 LB VEHICLE OF THIS SCALE. THESE TIRES HYDROPLAN IN RAIN FROM THE MOMENT THEY WERE NEW, AND THEY HANDLED TERRIBLY IN ANY AMOUNT OF SNOW, CAUSING THE REAR OF OUR 4WD VEHICLE TO SLIDE SIDEWAYS WHEN STARTING FROM SIMPLE STOPS. ON SEVERAL OCCASIONS WE HELD OUR BREATH AS WE SLID TOWARD VEHICLES AND PROPERTY WHILE THE STABILITY CONTROL SYSTEM TRIED IN VAIN TO OVERCOME THE TIRE'S VERY POOR HANDLING CHARACTERISTICS. IF YOU GO TO TIRERACK.COM YOU WILL SEE THAT THIS TIRE IS RATED EXTREMELY POORLY BY MANY MANY OWNERS OF HIGHLANDERS AND OTHER CARS THAT THEY CAME STANDARD ON. WHEN I CONTACTED TOYOTA ABOUT THIS, THEY BALKED AT ME, AND COPPED AN ATTITUDE WHEN THEY ASKED IF I SERIOUSLY THOUGHT TOYOTA WAS GOING TO REPLACE MY TIRES FOR ME. THESE TIRES ARE UNSAFE FOR ANY VEHICLE WHICH WILL TRAVEL IN SNOW OR RAIN. THE FINAL INSULT OF THESE TIRES IS THAT THEY WERE MORE THAN THREE-QUARTERS WORN OUT BY 15,000 MILES. WE MILKED THESE TIRES UNTIL ALMOST 30,000 MILES SINCE I REFUSED TO BUY THE SAME TIRE AGAIN, HOPING SOME OTHER MANUFACTURER WOULD COME ALONG WITH A SIMILAR SIZED TIRE - 245/55-19. THAT NEVER HAPPENED, SO I WENT WITH A 255 WIDTH TIRE AND BROUGHT A WELL RATED HANKOOK. I COULD NOT BE HAPPIER. I AM JUST INCENSED THAT TOYOTA COLLUDED WITH BRIDGESTONE TO INSTALL SUCH TERRIBLY CHEAP AND UNSAFE TIRES ON THOUSANDS OF HIGHLANDERS, STRANDING ALL THOSE OWNERS TO SUFFER THE SAME INSTABILITY ISSUES AS WE DID, WHILE THEY DID NOT WORK WITH ANY OTHER TIRE VENDORS TO SUPPLY THIS DISTINCTIVE TIRE DESIGN. I AM NOT SURE WHO I HOLD IN MORE CONTEMPT - BRIDGESTONE OR TOYOTA. I DO NOT DOUBT THAT YOU COULD RESEARCH VEHICLE CRASHES INVOLVING HIGHLANDERS AND FIND MANY CAUSED BY POOR TRACTION. *TW