NHTSA Complaint #10306244 — 2005 LEXUS ES330 POWER TRAIN

Complaint Details

ODI Number	10306244
Vehicle	2005 LEXUS ES330
Component	POWER TRAIN
Date of Incident	December 15, 2009
Date Filed	February 5, 2010
Mileage	23,100 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

TRANSMISSION HESITATES FROM A STOPPED POSITION ON MY 2005 LEXUS ES330 CAUSING A FEELING THAT THE CAR MAY STALL OR LUNGE FORWARD UNEXPECTEDLY. I PURCHASED THE CAR A FEW MONTHS AGO WITH 22,500 MILES. I BROUGHT THIS PROBLEM TO THE DEALER'S ATTENTION AND READ ABOUT IT ONLINE. APPARENTLY, LEXUS PROVIDES A "FLASH" FIX TO THE SOFTWARE. BUT, MY LOCAL LEXUS SERVICE MANAGER SUGGESTED NOT USING THE FIX BECAUSE, ACCORDING TO HIS PERSONAL EXPERIENCE, THE FIX CAN CAUSE DAMAGE SOMEHOW TO THE CAR'S COMPUTER THAT IS IRREPARABLE. APPARENTLY, THE FIX IS NOT ALWAYS A GOOD FIX. I WAS TOLD THE FIX CANNOT BE SET BACK ONCE IT IS BEEN ADDRESSED. IT IS MY UNDERSTANDING THOUSANDS OF LEXUS DEALERS HAVE BEEN EFFECTED. ALSO, OCCASIONALLY I FEEL LIKE MY CAR LUNGES FORWARD SUDDENLY AND BRIEFLY FOR NO APPARENT REASON. ANY GUIDANCE YOU CAN PROVIDE ABOUT THESE MATTERS WOULD BE APPRECIATED. *TR

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