NHTSA Complaint #10304150 — 2001 VOLVO S60

TL* THE CONTACT OWNS A 2001 VOLVO S60. THE CONTACT STATED THAT AUTOMATIC TRANSMISSION WOULD NOT GO IN TO GEAR, LOCK UP AND SURGE FORWARD,AND NOT SHIFT PROPERLY AT ANY TIME.. SHE NOTICED THE ISSUE HAPPENED APPROX AFTER DRIVING 10 MILES AFTER THE VEHICLE HEATED UP. SHE HAD BEEN HAVING TRANSMISSION FAILURES SINCE FEBRUARY 2008. SHE NOTICED THE FAILURE EVERY TIME SHE DROVE THE VEHICLE IF SHE DROVE MORE THAN 10 MILES. SHE TOOK THE VEHICLE TO THE DEALERSHIP AND A SOFTWARE UPGRADE WAS PERFORMED AT HER EXPENSE. HOWEVER, THE ISSUE REOCCURRED SHORTLY AFTER. SHE CALLED THE MANUFACTURER AND WAS TOLD THAT SHE DID INDEED HAVE A FAULTY TRANSMISSION BUT WOULD NOT OFFER ANYTHING OTHER THAN A 10% COST REDUCTION ON THE SOFTWARE UPGRADE REPAIR. THERE HAD BEEN NO FURTHER REPAIRS MADE TO THE VEHICLE AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 137,000. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.