NHTSA Complaint #10303911 — 2005 SCION XB STRUCTURE:BODY:HATCHBACK/LIFTGATE

Complaint Details

ODI Number	10303911
Vehicle	2005 SCION XB
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE
Date of Incident	January 23, 2010
Date Filed	February 2, 2010
Mileage	70,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

PLASTIC REAR TAILGATE HANDLE BROKE OFF UNDER NORMAL WEAR AND TEAR CIRCUMSTANCES WHEN ATTEMPTING TO OPEN. APPARENT DESIGN DEFECT WHEREBY HEAVY WEIGHT OF REAR VERTICAL TAILGATE DOOR PLACES STRESS ON TWO PLASTIC CONNECTORS. NO PRACTICAL WAY TO OPEN DOOR FROM INSIDE OR OUT. PART ALSO HOUSES REAR LICENSE PLATE LIGHTS AND ELECTRONIC OPENING LATCH CONTROL WHICH BECOMES INOPERABLE. DOZENS OF SIMILAR EXPERIENCES POSTED ON EDMONDS.COM. DEALER REFUSED TO FIX OUT OF WARRANTY PERIOD. AFTER COMPLAINT TO TOYOTA, THEY AGREED TO REIMBURSE FOR PART COST ONLY AS ONE TIME CONCESSION. *TR

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