NHTSA Complaint #10303716 — 2003 TOYOTA SIENNA

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number	10303716
Vehicle	2003 TOYOTA SIENNA
Component	ENGINE AND ENGINE COOLING
Date of Incident	July 20, 2009
Date Filed	February 1, 2010
Mileage	125,769 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

2003 TOYOTA SIENNA, SPONTANEOUS, UNCONTROLLED ACCELERATION. FIRST OCCURRENCE ON OR ABOUT 7/20/09. AT LEAST 3 SUCCESSIVE OCCURRENCES. TOYOTA DEALER (LARRY H MILLER BIG TOYOTA CITY) WAS ABLE TO DUPLICATE PROBLEM IN ROAD TESTS. WHEN IT HAPPENED TO ME, I THREW TRANSMISSION IN NEUTRAL. ENGINE HIT REDLINE IN TIME IT TOOK TO TURN KEY TO OFF.(1-2 SECONDS) FIRST MIS IDENTIFIED AS STICKING THROTTLE CABLES. TOYOTA REPLACED CABLES EVENTUALLY (AFTER RECURRENCE) REPLACED THROTTLE BODY. WIFE NEARLY HAD ACCIDENT WITH FIRST OCCURRENCE, HAD TO STAND ON BRAKES TO GET CAR STOPPED. SHUT DOWN VEHICLE IN LEFT TURN LANE ON BUSY SIX LANE ROAD. VEHICLE TOWED. I HAD TO REPLACE BRAKES/ROTORS. ABLE TO AVOID ACCIDENT WITH RECURRENCE BY SHOWING WIFE HOW TO THROW TRANSMISSION IN NEUTRAL AND SHUT DOWN VEHICLE. WIFE DOES NOT TRUST VEHICLE ALTHOUGH NEW THROTTLE BODY SEEMS TO HAVE SOLVED PROBLEM. TOYOTA KEPT VEHICLE TWICE FOR TOTAL OF TWO WEEKS, WE PAID OVER $1,300. TOYOTA NEVER ACKNOWLEDGED NOR ACCEPTED RESPONSIBILITY FOR THIS SERIOUS SAFETY ISSUE. OFFERED FREE CAR WASH WHEN WE COMPLAINED TO SERVICE MANAGER. *TR

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