NHTSA Complaint #10303325 — 2003 FORD EXPLORER

WE OWN A 2003 FORD EXPLORER EDDIE BAUER - 4WD AT TIMES THE CRUISE CONTROL WILL EITHER WORK, NOT WORK AT ALL, WORK AFTER BEING WARMED UP, WORK AFTER SHUTTING THE MOTOR OFF AND RESTARTING, WORK WITH THE SPEED ACCELERATING CONTINUOUSLY AT DANGEROUS LEVELS, OR INDICATE IT IS WORKING BUT IS NOT. AFTER VIEWING SEVERAL SITES WHERE MANY OTHER OWNERS ARE HAVING THE SAME PROBLEM, WE WENT TO OUR DEALER. OUR DEALER REPLACED A DEFECTIVE DEACTIVATION PRESSURE SWITCH THAT CAUSED THE CRUISE CONTROL TO REACT ERRATICALLY. THEY USED IDS HOOK UP TO LOCATE PROBLEM AT A COST TO US OF $325.89. AFTER TALKING TO SOMEONE AT THE DEALERSHIP, IT BECAME APPARENT THIS IS NOT AN UNCOMMON PROBLEM, AND IT IS A DEFECTIVE PART THAT IS CAUSING A VERY DANGEROUS SITUATION TO OCCUR. THE DRIVER THAT DOES NOT DETECT THE INCREASING SPEED OR PANICS WHEN IT OCCURS COULD HAVE A SERIOUS OR DEADLY ACCIDENT. FORD SHOULD BE REQUIRED TO REPLACE THESE PARTS AT NO COST TO THE OWNERS AT NO COST, ESPECIALLY SINCE OUR VEHICLE HAS JUST 39,000 MILES ON IT. *TR