NHTSA Complaint #10303264 — 2000 DODGE CARAVAN

TL*THE CONTACT OWNS A 2000 DODGE CARAVAN. HE RECEIVED A RECALL NOTICE (SEE NHTSA CAMPAIGN ID NUMBER: 04V480000; COMPONENT: AIR BAGS AND CONTACTED HIS LOCAL DEALER TO MAKE AN APPOINTMENT FOR THE REPAIR. THE DEALER ADVISED HIM THAT THE REPAIRS WOULD BE MADE; HOWEVER, THE CLOCK SPRING WAS ON BACKORDER AND THEY COULD NOT MAKE REPAIRS AT THAT TIME. THEY ALSO ADVISED HIM THAT THE CLOCK SPRING FAILED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS ON A NATIONWIDE BACK ORDER AND DID NOT HAVE AN ESTIMATED TIME OF ARRIVAL. TO DATE, NO REPAIRS WERE MADE TO THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE UNDER 155,000. UPDATED 2/17/10 *CN UPDATED 02/22/10.*JB