NHTSA Complaint #10302560 — 2003 AUDI A4

FORGOT TO INSTALL C CLIP ON TEMP SENSOR ON RADIATOR HOSE WHICH POPPED OUT CAUSING MAJOR ENGINE DAMAGE AND BLOWN HEAD GASKET WHICH WAS DENIED FOR MANY MONTHS. IN OCT. 08 THEY FORGOT TO TIGHTEN BRACKET WHICH CAUSED WIRES TO SMOKE AND FIRE.AUG 08-TRIMMED SERPENTINE BELT RATHER THAN REPLACED AND CAR STOPPED RUNNING IN MIDDLE OF INTERSTATE. SEPT 09 REPLACED OIL PAN BUT FORGOT TO PUT PLUG BACK OCT 08 OIL RESIDUE ON DAMPER THEY THREW OUT AND DID NOT REPLACE. THEY FORGOT TO PUT BOLTS BACK ON SUB FRAME AND MIRACLE I WAS NOT KILLED. THIS CAUSED AXLE PROBLEMS. WHEN THEY REPLACED BOLTS THEY DID NOT HAVE BUSHINGS IN STOCK AND THEY RELEASED CAR WITHOUT THESE BUSHINGS WHICH IS A SAFETY VIOLATION. WHEN BUSHINGS CAME IN THEY REFUSED TO WORK ON OUR VEHICLE AND WE HAD TO GO TO DIFFERENT MECHANIC. THEY TOLD US WE NEEDED TIMING BELT WHEN THE HEADGASKET WAS BLOWN. NOW THERE IS NEW RECALL FOR COIL PACKS AND THEY REFUSE TO WORK ON OUR CAR. THE NEW GM IS LISTENING TO THE SERVICE MGR. WHO IS NOT TELLING THE COMPLETE STORY NOR IS THE NEW GM REVIEWING THE FACTS. OUR LIVES ARE IN DANGER WITH THIS VEHICLE AND SINCE WE STILL OWE $15K WE CANNOT TRADE IT IN. STARTED JUNE 2008 AND CONTINUES UNTIL TODAY. COIL PACKS WHICH WERE JUST RECALLED ARE CAUSING CAR NOT TO RUN AND WE ARE STUCK *CW