NHTSA Complaint #10300379 — 2002 BMW 330CI

ABOUT THREE MONTHS AGO, I HAD MY 2002 BMW 330CI SERVICED AT BEVERLY HILLS BMW. DURING THAT $700+ SERVICE, THEY PERFORMED AN INSPECTION THAT WAS SUPPOSED TO COVER EVERY MAJOR PART OF THE VEHICLE, INCLUDING THE TRANSMISSION. YESTERDAY, I HAD A COMPLETE TRANSMISSION FAILURE. WHEN I ASKED BMW WHY THEY DIDN\'T NOTICE ANYTHING WRONG WITH THE TRANSMISSION DURING THEIR $700+ INSPECTION, I WAS TOLD THEY CAN\'T PREDICT WHEN PARTS ARE GOING TO FAIL. WHICH BEGS THE QUESTION -- WHY DID I PAY $700+ FOR AN INSPECTION THAT CAN TELL WHEN SOMETHING IS ABOUT TO GO WRONG? MY CAR ONLY HAS ABOUT 81,000 MILES ON IT. I HAVE SERVICED IT ON A REGULAR BASIS AND HAVE ALWAYS TAKEN THE BEST POSSIBLE CARE OF IT . DAMAGE RESULTING I'M NOW LEFT WITH A CAR THAT NEEDS A NEW TRANSMISSION. THE DEALERSHIP WILL HAPPILY PUT ONE IN FOR $5800. OR I CAN PROBABLY HAVE SOMEONE REBUILD IT -- BUT IT WILL STILL COST ME BIG BUCKS. FROM MY RESEARCH - THIS IS NOT AN UNCOMMON THING HAPPENING WITH THE BMW 3 SERIES. WHY ISN\'T BMW BEING HELD ACCOUNTABLE? I DID EVERYTHING RIGHT. I ALWAYS SERVICED MY CAR AT THE DEALERSHIP AND USED THEIR PARTS. *TR