NHTSA Complaint #10300284 — 2004 FORD EXPLORER

TL*THE CONTACT OWNS A 2004 FORD EXPLORER WHICH WAS PURCHASED IN SEPTEMBER 2007. WHILE DRIVING 25 MPH AND MAKING A RIGHT TURN, THE REAR DRIVER'S SIDE WHEEL CAME OFF OF THE VEHICLE. THE VEHICLE HIT THE GROUND AND WOULD NOT MOVE ANY FURTHER. THE LUG NUTS AND BOLTS SHEARED OFF OF THE WHEEL ASSEMBLY. THE VEHICLE WAS TOWED TO A LOCAL SERVICE CENTER WHERE THEY REPLACED THE LUG NUTS AND BOLTS. ON A SEPARATE OCCASION, WHILE DRIVING AT SPEEDS OF LESS THAN 30 MPH GOING THROUGH AN INTERSECTION, SHE HEARD A LOUD NOISE. SHE THEN MANEUVERED THE VEHICLE TO THE SIDE OF THE ROAD WHERE SHE FOUND THE BOLTS HAD SHEARED OFF INTO THE WHEEL COVER AND CAUSED THE LUG NUTS TO COME OFF OF THE PASSENGER'S SIDE REAR TIRE. THERE WERE NO RECALLS FOR THE FAILURE. THE CONTACT WAS AWAITING REPAIRS A SECOND TIME. THE FAILURE MILEAGE WAS 39,000 AND THE CURRENT WAS 56,000. THE VIN WAS NOT AVAILABLE.