NHTSA Complaint #10299937 — 2000 FORD EXCURSION

WHILE ME AND MY FAMILY HEADED OUT ON THE HIGHWAY TO VISIT FAMILY, WE BEGAN TO HEAR A NOISE COMING FROM THE ENGINE, SOON AFTER IT SOUNDED AS IF THE ENGINE HAD EXPLODED, AND ALMOST LOOSING CONTROL FROM THE NOISE THAT IT CREATED, I WAS ABLE TO DRIVE OFF TO THE SHOULDER AND PARK MY VEHICLE. ONCE I OPENED THE HOOD OF MY TRUCK I FOUND THAT A SPARK PLUG HAD BLOWN OUT OF THE SOCKET AND HAD ALSO BROKEN THE IGNITION COIL, SOON AFTER I RAN TO TURN THE ENGINE OFF, DO TO SMELL OF GAS FUMES. THINKING THIS WAS A ONE TIME ONLY INCIDENT AND NOT KNOWING THAT FORD HAD THESE PROBLEMS. I HAD THE TRUCK TOWED TO A MECHANIC ONLY TO HEAR THAT THIS WAS A COMMON PROBLEM WITH THE EXCURSIONS FOR THIS YEAR. I THEN PAID A COUPLE HUNDRED DOLLARS AND THOUGHT THE PROBLEM WAS FIXED. GOING BACK HOME AND TAKING THE HIGHWAY BACK HOME ANOTHER SPARK PLUG BLEW OUT AND ONCE AGAIN BROKE THE IGNITION COIL WITH IT AS WELL. I WAS FURIOUS TO FIND OUT THAT FORD HAS NO RE CALL AND WHEN I TRIED TAKING THE TRUCK TO A PEP BOYS AUTO OR ANY OTHER SHOP THEY TOLD ME THAT THEY WOULD NOT LAY A HAND ON THE TRUCK AND THAT I HAD TO TAKE IT TO THE FORD DEALER SHIP IF I WANTED TO GET IT FIXED. NOT HAPPY I CALLED FORD THEY WANTED OVER $1,500 TO FIX THE PROBLEM. THIS IS REALLY SAD THAT THIS COULD POSSIBLY BE THE REASON WHY I WILL POSSIBLY SELL MY TRUCK AND NEVER BUY FORD AGAIN. BUT THIS IS A REAL SAFETY PROBLEM THAT NEEDS TO GET FIXED, OR IT MAY END UP KILLING SOMEONE LATER DOWN THE ROAD. *TR