NHTSA Complaint #10299747 — 1999 FORD EXPEDITION

MY SON EXITED THE PUBLIX GROCERY STORE WHERE HE WAS WORKING AND FOUND THAT OUR 1999 FORD EXPEDITION WAS ON FIRE WITH NO ONE IN THE VEHICLE WITH THE KEYS IN HIS POCKET. THE FLAMES WERE COMING FROM THE ENGINE DEPARTMENT. FOUR SMALL FIRE EXTINGUISHERS WERE NOT ABLE TO EXTINGUISH THE FIRE, THE FIRE DEPARTMENT WAS CALLED. THE VEHICLE WAS DESTROYED, AS WELL AS DAMAGE TO THE TWO VEHICLES PARKED ON EITHER SIDE. WE WERE HAVING NO MECHANICAL TROUBLE WITH THE VEHICLE AT ALL, IN FACT, WE HAD JUST REPLACED THE FOUR TIRES THE DAY BEFORE. THERE WAS A RECALL ON THE VEHICLE REGARDING THE CRUISE CONTROL, WHICH WE HAD COMPLIED WITH BY IMMEDIATELY TAKING THE VEHICLE TO OUR LOCAL FORD DEALERSHIP FOR THE RECALL, WHERE IT WAS TAKEN CARE OF. SUPPOSEDLY THE PROBLEM OF UNEXPECTED FIRES WAS CORRECTED. FORTUNATELY THERE WERE NO INJURIES OR FATALITIES THAT OCCURRED AS A RESULT OF THIS INCIDENT. THANK GOODNESS THE VEHICLE WAS NOT PARKED IN OUR GARAGE WHEN THIS FIRE OCCURRED. IT HAS CAUSED US A GREAT DEAL OF UNNEEDED AGGRAVATION, TIME AND UNAVAILABLE COSTS INVOLVED IN ACCOMMODATING OUR SON'S RESPONSIBILITY TO GET TO AND FROM WORK, ALONG WITH OUR OWN RESPONSIBILITIES. *TR