NHTSA Complaint #10299615 — 2001 FORD TAURUS

WE OWN A 2001 FORD TAURUS WITH ABOUT 28,000 MILES ON THIS VEHICLE. I AM HANDICAP AND THIS IS THE VEHICLE THAT WE USE TO GET ME TO APPOINTMENTS, ETC. WE ARE VERY LUCKY THAT THE FRONT TIRE EXPLODED WHILE MY HUSBAND WAS BACKING OUT OF OUR DRIVEWAY AND NOT WHILE WE WERE ALREADY DRIVING ON THE HIGHWAY OR WHERE EVER! WE HAD THE CAR TOWED TO OUR MECHANIC AND HE TOLD US THAT THE TIRE EXPLODED BECAUSE OF THE FRONT SPRING COIL. ONCE WE FOUND OUT THE CAUSE, I LOOKED ON THE INTERNET FOR ANY ISSUES OR RECALLS FOR THIS PROBLEM, AND LOW AND BEHOLD THERE IS A RECALL BECAUSE OF THE FRONT SPRING COILS. WE THEN HAD THE VEHICLE TOWED TO THE FORD DEALERSHIP THAT WE BOUGHT THE CAR FROM. THEY ARE FIXING THE CAR NOW. YESTERDAY WE WERE TOLD BY THE DEALERSHIP THAT THERE IS A PROBLEM WITH THE REAR SPRING COILS AND THAT THEY ALSO NEED TO BE REPLACED. THERE IS NOT A RECALL ON THE REAR SPRING COILS, EVEN THOUGH I HAVE BEEN RESEARCHING THIS ISSUE FOR THE LAST FEW DAYS AND IT APPEARS THAT FORD SHOULD HAVE AN ACTIVE RECALL ON THE REAR SPRING COILS. FORD NEEDS TO STEP UP AND ISSUE A RECALL FOR THE REAR SPRING COILS. WE HAVE BEEN TOLD THE FORD WILL NOT PAY FOR THE TIRE THAT EXPLODED (BTW: THE 2 FRONT TIRES WERE JUST REPLACED THIS PAST SUMMER) AND THEY WON'T PAY FOR THE REAR SPRING COILS TO BE REPLACED, EVEN THOUGH THEY HAVE TO BE REPLACED! I THOUGHT THAT FORD MADE SAFE VEHICLES, BUT I NOW KNOW THAT IS NOT THE CASE. FORD NEEDS TO DO SOMETHING BEFORE SOMETHING SERIOUS HAPPENS TO SOMEBODY. I AM EXTREMELY DISAPPOINTED!!! *TR