NHTSA Complaint #10299612 — 2004 FORD EXPLORER

TL*THE CONTACT OWNS A 2004 FORD EXPLORER. SHE STATED THAT WHEN CLOSING THE LIFT GATE THE HITCH SNAPPED AND THE GLASS ALMOST FELL OUT AS A CONSEQUENCE. THE DEALER WAS CONTACTED AND THEY STATED THAT THERE WERE RECALLS FOR THE SAME PROBLEM FOR THE 2002 AND 2003 VEHICLES. NHTSA ACTION NUMBER, RQ08003, STRUCTURE BODY, HATCHBACK/LIFTGATE, SUPPORT DEVICE VISIBILITY GLASS, SIDE /REAR STRUCTURE BODY, HATCHBACK/LIFTGATE, HINGE AND ATTACHMENTS WERE RELATED TO THE FAILURE AND WAS CLOSED ON OCTOBER 24, 2008. THE CONTACT TEMPORARILY REPAIRED THE VEHICLE. THE CONTACT IS AFRAID TO DRIVE THE VEHICLE SINCE THE HINGE COULD SNAP AND POTENTIALLY CAUSE SERIOUS INJURIES AND/OR A CRASH. THE FAILURE AND CURRENT MILEAGES WERE 79000.