NHTSA Complaint #10299564 — 2006 MINI COOPER

1/10/2010, I MY HEATER WAS BLOWING COLD AIR AND MY ENGINE TEMP INDICATOR WAS JUMPING AROUND. I CALLED MINI OF TOWSON AND TOOK MY CAR IN FOR SERVICE. I REMINDED THEM THAT BOTH AIR BAG AND FLAT TIRE INDICATORS HAD BEEN FLICKERING ON AND OFF SINCE THE LAST TIME I CAME IN ON JUNE OF 2009 AND THAT AS OF A FEW WEEKS AGO THEY HAD BOTH REMAINED ON. AT THAT TIME, NO ONE TOOK MY INQUIRY SERIOUSLY AND I WAS TOLD THE LIGHTS WERE COMING ON AS A RESULT OF THE PAST REQUIRED ENGINE WORK FOR THE COOLING SYSTEM AND ENGINE, AND A SLOW LEAK IN ONE OF MY TIRES, WHICH I WAS INSTRUCTED TOO MONITOR BY FILLING-UP WHEN LOW AND TO IGNORE. I WAS INFORMED RECENTLY THAT I NOW HAVE TO REPLACE MY PASSENGER SIDE AIR BAG SEAT SENSOR ($1000). I HAVE READ MANY OF POSTS ON THE MINIUSA WEBSITE THAT SAY THIS AS A COMMON PROBLEM WITH MINI'S BEING WIRED INCORRECTLY FORM THE MANUFACTURER; SOMETHING THAT COULD BE AVOIDED WITH EARLY DETECTION BY THE DEALERSHIP AT THE TIME OF THE INITIAL FAULTY INDICATOR LIGHTING. I WAS ALSO TOLD MY WATER PUMP IS NOW LEAKING COOLANT AND NEEDS TO BE REPLACED ($900); SOMETHING I HAVE BEEN TOLD MAY BE ATTRIBUTED TO THE EARLIER MANUFACTURING DEFECTS I HAD. ALSO, I AM ENROLLED IN THEIR TIRE AND RIM PROTECTION WARRANTY THAT STATES ANY TIRES OR RIMS THAT ARE DAMAGED BY NAILS, POT HOLES, ETC ARE REPLACED FOR FREE. THEY HAVE PATCHED 4 OF MY TIRES FOR NAIL DAMAGE; 3 OUT OF THE 4 TIRES CONTINUE TO LEAK AND I FEEL SHOULD BE REPLACED. LASTLY, MY MINI APPRAISED $6,500 BY THIS DEALER. I ASKED HOW MUCH THE VALUE INCREASES IF I COMPLETELY SERVICE THE CAR AND WAS TOLD IT WOULD INCREASE THE VALUE OF SERVICES RENDERED ($3,100) A TOTAL EST.VALUE OF $9,600. WHEN ASKED WHY MY MINI HAD DEPRECIATED SO MUCH I WAS TOLD BECAUSE OF THE CARS EXTENSIVE SERVICE RECORD. SHE SAID BECAUSE OF THE DEPLORABLE SERVICE RECORD, MY CAR COULD NOT BE KEPT BY THE MINI DEALER AND THAT IT HAD TO BE SOLD AT WHOLESALE BECAUSE THE CAR IS CONSIDERED FAULTY. SHE SAID MY MINI WAS NOT SAFE ACCORDING TO THE DEALER RESELL STANDARD. *TR