NHTSA Complaint #10299013 — 2009 HONDA PILOT

2009 HONDA PILOT,TWO MONTHS AFTER I PURCHASED THE VEHICLE NEW,I WENT TO BUCKLE MY GRANDCHILDREN IN THE SECOND SEAT,AND THE SEAT LIFTED OFF THE FRAME. I AM ABOUT TO TAKE IT INTO BASNEY HONDA IN MISHAWAKA FOR THE FOURTH TIME . I'VE ASKED THE DEALERSHIP WHAT CAN WE DO TO FIX THIS PROBLEM PERMANENTLY, WE WILL HAVE TO LOOK AT IT . I CALLED HONDAS CUSTOMER SERVICE, AND WAS TOLD THAT THEY CANNOT DO ANYTHING,THAT THE DEALERSHIP WILL HAVE TO TAKE CARE OF IT. HONDA DOES HAVE PEOPLE THAT THE DEALERSHIP CAN CALL, TO HELP THEM . I ASKED TO TALK WITH SOMEONE ELSE(LIKE A SUPERVISOR) AND WAS TOLD THAT I COULDN'T. THIS IS A SAFETY ISSUE. I DOESN'T DO ANY GOOD TO BUCKLE THEM IN WHEN THE SEAT IF NOT ATTACHED TO THE FRAME. *TR