NHTSA Complaint #10298670 — 2008 FORD TAURUS

ON 8/10/2008 I WAS DRIVING AT HIGHWAY SPEED ON HIGHWAY 41NORTH WITHIN THE CITY OF GREEN BAY, WI. AS SHE ENTERED THE PASSING LANE AND A TRUCK WAS FAST APPROACHING FROM BEHIND, SHE QUICKLY ACCELERATED TO GET INTO THE RIGHT LANE AND THE ACCELERATOR PEDAL APPEARED TO BE STUCK WITH THE CAR NOW ACCELERATING UNCONTROLLABLY AND AT A VERY FAST RATE. SLAMMING THE BRAKES HAD LITTLE EFFECT AS THE VEHICLE WAS NOW ACCELERATING. SHE CONTINUED TO DEPRESS THE GAS PEDAL NUMEROUS TIMES FOR A FEW MILES UNTIL IT FINALLY RELEASED ITSELF. SHE THEN GOT OFF AT THE NEXT EXIT AND CALLED HER HUSBAND WHO CALLED AND MADE AN APPOINTMENT WITH BROADWAY FORD. ON 8/11-14, 2008, THE CAR WAS SERVICED AT BROADWAY FORD. THEY INDICATED TO US (AS DETAILED ON INVOICE # FOCS207273) THAT THEY COULD FIND NO PROBLEM WITH THE VEHICLE AND HAD REPLACED THE THROTTLE PEDAL ASSEMBLY TO BE ON THE SAFE SIDE. CINDY HAS NEVER FELT SAFE IN HER CAR SINCE, BUT WAS HOPEFUL THAT IT WAS AN ONCE-IN-A-LIFETIME EVENT. ON 12/28/09, HE WAS DRIVING AT HIGHWAY SPEED ON HIGHWAY 41 NORTH ALSO WITHIN THE CITY OF GREEN BAY, WI. HE WAS IN THE RIGHT LANE AND NOTICED A CAR WAS VEERING OVER TO HIS LANE FROM THE RIGHT ENTERING FROM WAUBE LANE TO HIGHWAY 41 NORTHBOUND. HE ACCELERATED TO MOVE FORWARD AND OUT OF THE OTHER CAR'S WAY AND AGAIN THE ACCELERATOR STUCK. ONCE AGAIN THE BRAKES DID LITTLE TO SLOW THE VEHICLE SINCE IT WAS ACCELERATING AGAIN UNCONTROLLABLY AT A VERY FAST RATE. AFTER GAINING SOME COMPOSURE, HE PUT THE OUT-OF-CONTROL VEHICLE FROM DRIVE INTO NEUTRAL AND HEARD THE ENGINE RACE AND THEN BACK INTO DRIVE CAUSING THE VEHICLE TO ONCE AGAIN OPERATE NORMALLY. WE AGAIN BROUGHT THE CAR INTO BROADWAY ON 1/5/10. PAUL CAVAIANI (SERVICE ADVISOR AT BROADWAY FORD) CALLED JIM AROUND NOON ON 1/5/10 TO ADVISE HIM THAT THEY WERE WAITING ON A CALL FROM FORD. *TR