NHTSA Complaint #10297401 — 1996 LINCOLN TOWN CAR

I OWN A 1996 LINCOLN TOWN CAR WITH APPROXIMATELY 73,000 MILES ON THE ODOMETER. RECENTLY, I HAVE BEEN EXPERIENCING PROBLEMS WITH THE FRONT END WOBBLING. I TOOK THE CAR TO SEARS AUTOMOTIVE AND DISCOVERED THAT THE LOWER BALL JOINT ARE DEFECTIVE AND CONTROL ARMS. THE PROBLEM MATCHES EXACTLY YOUR RECALL BELOW: NHTSA CAMPAIGN ID NUMBER: 98V322000 SUMMARY: VEHICLE DESCRIPTION: CERTAIN 1996-1999 FORD CROWN VICTORIA POLICE, FLEET, NATURAL GAS, AND 1996-1999 LINCOLN TOWN CAR LIMOUSINE VEHICLES THAT WERE PRODUCED WITH A LOWER CONTROL ARM BALL JOINT CONTAINING A ONE PIECE BEARING; AND 1990-1996 FORD CROWN VICTORIA POLICE, FLEET, AND NGV VEHICLES AND 1990-1996 LINCOLN TOWN CAR LIMOUSINE VEHICLES THAT HAVE BEEN SERVICED WITH EITHER A BALL JOINT CONTAINING THE ONE-PIECE BEARING OR A FRONT LOWER CONTROL ARM CONTAINING A BALL JOINT WITH A ONE-PIECE BEARING. THE ONE-PIECE BEARING WITHIN THE LOWER CONTROL ARM BALL JOINT CAN WEAKEN SLOWLY DURING USE AND EVENTUALLY CRACK. THIS COULD RESULT IN SEPARATION OF THE BALL AND CAP OF THE JOINT, ALLOWING THE CONTROL ARM TO DROP TO THE GROUND. CONSEQUENCE: IF THIS OCCURS WHILE THE VEHICLE IS MOVING, REDUCED STEERING CONTROL COULD OCCUR, INCREASING THE RISK OF A CRASH. REMEDY: DEALERS WILL REPLACE THE LOWER CONTROL ARM BALL JOINTS (2). NOTES: OWNER NOTIFICATION IS EXPECTED TO BEGIN JANUARY 18, 1999. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673. ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT (1-888-327-4236). WE NEVER RECEIVE NOTICE OF ANY RECALL. HOWEVER, WHEN I ATTEMPTED TO CALL FORD CUSTOMER SERVICE THEY COULD NOT FIND THIS RECALL OR MY VIN. THEREFORE, I AM RESPECTFULLY REQUESTING THAT YOU ADD OUR VEHICLE VIN TO THIS RECALL FOR REPAIR. *TR