NHTSA Complaint #10297391 — 2007 JEEP COMMANDER 4X4

VISIBILITY issue reported to NHTSA

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Complaint Details

ODI Number	10297391
Vehicle	2007 JEEP COMMANDER 4X4
Component	VISIBILITY
Date of Incident	August 19, 2009
Date Filed	December 29, 2009
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

IN AUGUST 2009 A TRUCK DROPPED A ROCK FROM ITS LOAD A BROKE (CRACKED) MY WINDSHIELD ON MY 2007 JEEP COMMANDER. WE HAD THE WINDSHIELD REPLACED AND WITH IN WEEKS A CRACK APPEARED ON THE TOP OF DRIVER"S SIDE. THE WINDSHIELD WAS NOT STRUCK BY ANYTHING. THAT CRACKED WINDSHIELD WAS REPLACED AND IN NOVEMBER THAT WINDSHIELD CRACKED ON THE TOP SIDE OF THE DRIVER'S SIDE. AGAIN NOTHING STRUCK THE WINDSHIELD. ON DEC. 1, 2009 THIRD WINDSHIELD WAS INSTALLED. LATE IN DECEMBER, 2009 THAT WINDSHIELD DEVELOPED A CRACK ON THE BOTTOM OF THE DRIVER'S SIDE. AGAIN NOTHING STRUCK THE WINDSHIELD TO CAUSE THE CRACK. THE AUTO GLASS COMPANY STATES THAT THIS IS UNUSUAL BUT NOTHING THEY ARE DOING DURING THE INSTALLATION WOULD CAUSE THIS PROBLEM TO OCCUR THREE CONSECUTIVE TIMES. WE DROVE THE CAR FOR TWO YEARS, 2007 TO 2009 WITHOUT PROBLEMS WITH THE WINDSHIELD. ONLY AFTER A REPLACEMENT WAS INSTALLED DID THE CRACKS START APPEARING. THE CRACKS IN THE REPLACEMENT WINDOWS ON THE DRIVER'S SIDE DO CAUSE VISIBILITY AND SAFETY ISSUES. *TR

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