NHTSA Complaint #10296805 — 2010 TOYOTA HIGHLANDER

WE HAVE CONTACTED TOYOTA ABOUT OUR 2010 HIGHLANDER & ITS DEFECTIVE WINDSHIELD WHICH, BASED ON CONVERSATIONS WE'VE HAD WITH REPAIR SHOPS AND TOYOTA EMPLOYEES, IS LIKELY CAUSED BY THE PLASTIC FILM PRESSED BETWEEN THE GLASS. THIS DEFECT CAUSES VISUAL DISTORTION AND IS INCREDIBLY DISTRACTIVE WHILE DRIVING AND CAUSES EYE STRAIN. I SPOKE TO THE SALESMAN THE OTHER DAY WHO NOW SAYS HE BELIEVES IT IS A DEFECT IN ALL HIGHLANDERS (WE HAVE NOT SEEN THIS DEFECT IN OTHER HIGHLANDERS OURSELVES). TOYOTA CORP, DESPITE ALL OF THIS, REFUSES TO ACKNOWLEDGE THE PROBLEM NOR EVEN MEET WITH US. THEY SIMPLY STATE IT IS OUR IMAGINATION. WHENEVER WE DISCUSS THE MATTER WITH TOYOTA'S SERVICE DEPARTMENT, THEY DENY IT EXISTS. BUT EMPLOYEES OF THE DEALERSHIP ACKNOWLEDGE THE PROBLEM. *TR