NHTSA Complaint #10296369 — 2008 KIA OPTIMA

EARLIER THIS YEAR WE PURCHASED A NEW 2008 KIA OPTIMA LX/EX 4D. YESTERDAY MY HUSBAND WAS DRIVING SOUTH ON FLORIDA'S TURNPIKE HE WAS SLOWING DOWN TO GET OFF ON AN EXIT WHEN THE CAR MADE A LOUD NOISE AND IT STARTED PULLING TO THE RIGHT. HE TRIED VERY HARD TO GAIN CONTROL OF THE CAR BUT IT KEPT ON PULLING RIGHT. HE CRASHED INTO TWO PARKED VANS THAT WERE ON THE SIDE OF THE ROAD (COUNTY WORKERS). WHEN THE CAR FINALLY STOPPED HE NOTICED THAT THE DRIVER'S SIDE WHEEL WAS FACING FORWARD WHILE THE PASSENGER SIDE FRONT TIRE WAS FACING COMPLETELY TO THE RIGHT. SINCE THE ACCIDENT I HAVE CONTACTED THE KIA HEADQUARTERS AND REPORTED THE DEFECT. THEY TOLD ME THAT IT FIRST HAD TO BE EVALUATED BY A KIA SERVICE CENTER BUT THEY ARE REFUSING TO PAY FOR THE TOWING. THEY DO NOT WANT TO PROVIDE A RENTAL CAR AND THEY TOLD ME IT WILL BE AT LEAST FOUR DAYS BEFORE THEY CAN EVALUATE THE CAR. *TR