NHTSA Complaint #10296341 — 2003 ACURA MDX

DRIVING DOWN I78 ON THANKSGIVING AND ALL OF THE SUDDEN THE CAR STOPPED RESPONDING. ENGINE WAS REVVING BUT CAR WASN'T ACCELERATING COMMENSURATE WITH THE ENGINE. THE TRANSMISSION WAS SLIPPING. I NAVIGATED MY WAY TOWARDS THE RIGHT ACROSS A COUPLE OF LANES OF TRAFFIC AND MADE MY WAY TO THE EXIT. GOT OFF THE INTERSTATE AND THE CHECK ENGINE LIGHT CAME ON AND THE CAR COMPLETELY STOPPED RESPONDING. I PULLED OVER AND COULD NOT MOVE AT ALL - THE TRANSMISSION WAS GONE. CALLED AAA AND HAD THE CAR TOWED. I STARTING RESEARCHING THIS AND DISCOVERED THAT THIS WAS A WELL KNOWN ISSUE FOR ACURA MDX'S OF THE 2003 VINTAGE. I EVENTUALLY HAD THE CAR TOWED TO CLINTON ACURA AND OF COURSE THEY TOLD ME I NEEDED A NEW TRANSMISSION FOR $4000. I COMPLAINED AND ASKED IF THERE WAS ANYTHING THEY COULD DO AND THEY SAID NO. I TOLD THEM TO WAIT AND THAT I WAS GOING TO CALL ACURA CUSTOMER CARE. I DID SO AND ASKED THEM TO HELP DEFRAY THE COST OF THE NEW TRANSMISSION SINCE IT WAS APPARENT THAT THEY HAD A DEFICIENCY. THEY TOOK THE COMPLAINT AND REQUEST BUT SUGGESTED I NEEDED TO MAKE THE SAME REQUEST OF THE DEALERSHIP. THEY SAID THE DEALER WOULD CONSULT WITH THEIR LOCAL ACURA FIELD REP TO MAKE A DECISION. I DID AS THEY SUGGESTED AND ABOUT 3 HOURS LATER THEY CALLED ME BACK AND SAID MY REQUEST WAS DENIED. ESSENTIALLY THE VEHICLE WAS OUT OF WARRANTY SO IT WAS MY RESPONSIBILITY. I TOLD THEM I WAS VERY DISAPPOINTED BUT I HAD THEM DO THE WORK. I ALSO CALLED BACK ACURA CUSTOMER CARE AND TOLD THEM WHAT HAPPENED. FURTHER, I TOLD THEM I WOULD NEVER PURCHASE ANOTHER ACURA PRODUCT. *TR