NHTSA Complaint #10296204 — 2008 GMC ACADIA

POWER STEERING FAILS ON MY 2008 GMC ACADIA. 12/9/09- POWER STEERING FAILS AS I GET OFF THE HIGHWAY IN GREENWICH, CT. ALMOST CRASH. 12/10/09 - DROP CAR AT LOCAL SERVICE STATION SINCE MY THOUGHT IS THAT IT JUST NEED STEERING FLUID. 12/10/09- SERVICE STATION MANAGER CALLS AND TELLS ME POWER STEERING PUMP SHOT, AND RACK AND PINION LEAKING. 12/10/09- CAR TOWED TO MINCHIN GMC IN STAMFORD CT. THEY PROVIDE RENTAL CAR FROM ENTERPRISE. 12/10/09- CALL LATE AFTERNOON LOOKING FOR AN UPDATE. TOLD 'TECH IS LOOKING AT IT NOW.' I ASK FOR A CALL BACK. NO CALL 12/12/09- CALL DEALER. LEAVE DETAILED MESSAGE. ASK FOR A CALL BACK. NO CALL. 12/14/09- CALL DEALER. SPEAK TO SERVICE. I AM TOLD TECH IS LOOKING AT IT. WHICH I THOUGHT WAS DONE. ASK FOR A CALL BACK. NO CALL. 12/15/09 CALL DEALER. SPEAK TO SERVICE. AM TOLD WAITING FOR A PART. ASK FOR A CALL BACK ON PART AVAILABILITY. NO CALL BACK. LEFT ANOTHER MESSAGE WITH MAIN V- MAIL, DETAILING HOW NO ONE HAS CALLED ME BACK. NO CALL BACK. 12/16/09- CALL DEALER. SPEAK TO SERVICE. TOLD TECH IS OUT TO LUNCH BUT THE PART THAT HAS TO COME FROM CALIFORNIA OR CANADA. FINALLY THEY CALL BACK. I AM TOLD THAT THE PART THAT I NEED IS ON 'NATIONAL BACK ORDER'. ASKED FOR A CALL BACK FOR A BETTER IDEA WHEN THE PART WILL BE AVAILABLE. *TR