NHTSA Complaint #10295554 — 2002 BMW 325I

BMW 2002 325I WITH 135K MILES ON IT REVERSE GEAR DOES NOT WORK. I STARTED MY CAR LET IT IDLE FOR 3-5 MINUTES SINCE THE TEMPERATURE OUTSIDE WAS COLD. I SHIFTED INTO REVERSE GEAR, AND NOTHING HAPPENED. I HAD JUST PARKED THE CAR APPROXIMATELY 2 HOURS EARLIER. THERE WAS NO INDICATION PRIOR TO THIS INCIDENT THAT THERE WAS A PROBLEM WITH THE TRANSMISSION. ON THE NEXT MORNING I CALLED THE LOCAL BMW DEALERSHIP AND EXPLAINED WHAT HAD HAPPENED. THEY STATED THAT I NEEDED TO REPLACE THE TRANSMISSION. HOW CAN YOU DETERMINE THAT FROM A PHONE CONVERSATION, I WONDERED. I PUSHED THE CAR OUT OF MY GARAGE AND PROCEEDED TO A MECHANIC. WHEN I COMPLETED MY DIALOGUE OF WHAT HAD OCCURRED HE RESPONDED THAT I WAS NUMBER 4 FOR HIM THIS YEAR. A REPLACEMENT TRANSMISSION COST BETWEEN $3K - $5K. I RETURNED HOME AND BEGAN MY UNOFFICIAL INTERNET RESEARCH...I AM NOT ALONE AND BMW OF NA IS DOING NOTHING TO ADDRESS THE MANUFACTURER'S DEFECT. I CONSIDER THIS A SAFETY ISSUE. SUPPOSE I WAS 100S OF MILES AWAY OR IF I WAS IN A POSITION WHERE I NEED TO USE REVERSE TO GET OUT OF HARMS WAY AND IT DID NOT WORK. AS OTHER BMW OWNERS HAVE STATED, AT LEAST MY CHEVY OR FORD USED TO TELL ME THAT IT WAS SICK AND NEEDED SOME ATTENTION. BMW HAS NO MAINTENANCE REQUIREMENT FOR THIS TRANSMISSION. I AM ASSUMING THAT THEY THINK IT IS REPLACE UPON FAILURE. UNACCEPTABLE, THE PART THAT FAILED IS CALLED THE DRUM. A BAND BREAKS AND THE REVERSE GEAR IS BROKEN. THEY HAVE MODIFIED THE MATERIALS IN THE NEWER DRUMS TO ALLEVIATE THE PROBLEM . THAT TELLS ME THAT THEY ARE AWARE THAT THE MATERIAL THEY INSTALLED IN MY VEHICLE WAS INADEQUATE. I HAVE NOT REPAIRED THE VEHICLE AT THIS TIME STILL SHOPPING AROUND FOR OPTIONS. THIS IS A SAFETY ISSUE AND A RECALL IS WARRANTED. *TR