NHTSA Complaint #10295498 — 2006 PONTIAC G6

THIS IS COMPLAINT IS REGARDS TO MY 2006 PONTIAC G6 THAT WAS PURCHASED IN NOVEMBER 2007. ON NOVEMBER 11, 2009 WHEN I CRANKED THE VEHICLE A SERVICE AIRBAGS LIGHT CAME ON IN THE MESSAGE PANEL. I IMMEDIATELY CALLED THE DEALERSHIP, AND MADE A SERVICE APPOINTMENT FOR NOVEMBER 25, 2009. I FOUND THAT THERE HAD BEEN A RECALL #06V417000, FOR THE 2006 G6 FOR AIRBAG FAILURE. I CONTACTED GM AND ADVISED OF THE AIRBAG PROBLEM. UPON CONTACT WITH GM, I WAS ASSIGNED A CASE# 71-775-755-730. I EXPRESSED MY CONCERN THAT THIS COULD BE A SAFETY DEFECT THAT COULD MEAN THE AIRBAG COULD MALFUNCTION DURING AN ACCIDENT. GM ADVISED ME TO SCHEDULE AN APPOINTMENT WITH THE DEALERSHIP. I ADVISED GM OF THE SCHEDULED SERVICE APPOINTMENT. AFTER THE SERVICE APPOINTMENT, THE DEALERSHIP STATED THEY WOULD BE IN TOUCH WITH THE GENERAL MANAGER OF GM AND GIVE ME A CALL BACK. LATER THAT DAY I RECEIVED A CALL GM, ADVISING THAT MY CAR WOULD BE REPAIRED DUE TO SOME SPECIAL WARRANTY AND THAT THE DEALERSHIP WOULD BE IN CONTACT WITH ME AFTER THE HOLIDAY. AFTER NOT RECEIVING A CALL FROM THE DEALERSHIP IN A COUPLE OF DAYS, I CALLED THE DEALERSHIP AND WAS ADVISED THAT GM WOULD NOT REPAIR MY CAR BECAUSE IT WAS OUT OF WARRANTY AND I WAS THE SECOND OWNER. I EXPLAINED TO THE DEALERSHIP THAT I PURCHASED THE CAR FROM MY CREDIT UNION AND THAT IT HAD 35,800 MILES ON IT, WHICH WAS UNDER 36,000 MILES. ALTHOUGH, THERE ARE 70,000 MILES ON THE CAR, IF THIS IS A MANUFACTURER'S SAFETY DEFECT IT SHOULD BE REPAIRED REGARDLESS OF THE MILES ON THE VEHICLE. THE DEALERSHIP ADVISED THE AIRBAG WOULD NOT DEPLOY IF THERE IS AN ACCIDENT. GM ASSIGNED THE CASE TO THE DISTRICT. I MADE NUMEROUS CALLS AND FINALLY RECEIVED A CALL BACK LAST WEEK. I WAS TOLD THAT GM WAS NOT GOING TO REPAIR MY CAR. I EXPRESSED MY CONCERNS AGAIN ABOUT THE MANUFACTURER'S SAFETY DEFECT. I FEEL THAT THE AIRBAG SHOULD BE REPAIRED BY GM SINCE NOT DEPLOYING COULD MEAN A MATTER OF LIFE OR DEATH IN AN ACCIDENT. I AM VERY DISAPPOINTED WITH GM. *TR