NHTSA Complaint #10295323 — 2003 BUICK CENTURY

1) WHILE DRIVING ON A NARROW, CURVY, HILLY TWO LANE ROAD IN THE DARK I ATTEMPTED TO TURN ON MY HIGH BEAM HEADLIGHTS AS I WAS HAVING TROUBLE SEEING WHICH WAY THE ROAD WAYS TURNING. WHEN I CLICK THE HIGH BEAM SWITCH MY HEADLIGHTS WENT OUT TOTALLY AND I COULD NOT SEE THE ROAD AT ALL. THE HIGH BEAM SWITCH ON THIS CAR IS THE GENERAL MOTORS MULTIFUNCTION SWITCH MOUNTED ON THE STEERING COLUMN. I WENT OFF THE ROAD NARROWLY MISSING A LARGE BOULDER AND TREE. 2) I HAD TROUBLE GETTING THE HEADLIGHTS TO COME BACK ON. MY CAR NOW ONLY HAS LOW BEAM. THE MULTIFUNCTION SWITCH MUST BE FIDDLED WITH AND OPERATED MANY TIME TO TRY TO GETS THE HEADLIGHT TO COME BACK ON. IF I TRY TO GET THE HIGH BEAM HEADLIGHTS TO COME ON THE HEADLIGHTS GO OUT AND I MUST PLAY WITH THE SWITCH TO HAVE THE LIGHTS COME BACK ON. THIS IS A DANGEROUS SITUATION WHEN YOU NEED TO TRAVEL NARROW HILLY ROADS IN RURAL AREAS WITHOUT ANY ROAD LIGHTS. WHEN THE HEADLIGHTS GO OUT YOU BECOME SURPRISED AND NEED A SECOND TO UNDERSTAND WHAT HAS HAPPENED. IN THAT SECOND YOU BECOME A LITTLE DIS-ORIENTED AS YOU ARE TRYING TO GET THE LIGHTS TO COME BACK ON AND TRYING TO STOP. THE FAILURE IS STILL THERE AS I AM TRYING TO GET IT IN FOR REPAIR. 3) I WILL HAVE THE CAR IN FOR REPAIR IN THE NEXT FEW DAY AND WILL ASK FOR THE FAULTY SWITCH BACK. I HAVE A FRIEND WITH CHEVROLET IMPALA WHO TOLD ME HE HAD THE SAND PROBLEM WITH THIS GENERAL MOTORS MULTI-FUNCTION SWITCH. IT IS THE SAME SWITCH IN HIS CAR AS MINE. *TR