NHTSA Complaint #10294449 — 2009 GMC ACADIA ELECTRICAL SYSTEM

Complaint Details

ODI Number	10294449
Vehicle	2009 GMC ACADIA
Component	ELECTRICAL SYSTEM
Date of Incident	November 28, 2009
Date Filed	December 3, 2009
Mileage	360 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

PURCHASED A NEW 2009 GMC ACADIA, THE NAVIGATION, RADIO AND DVD SYSTEM FAILED. VEHICLE ONLY HAD 405 MILES ON IT. I NOTED THAT THERE WERE 4 ELECTRICAL FAILURES DOCUMENTED IN NHTSA REPORT ON THE ACADIA. THE NAV. RADIO AND DVD ARE POWERED BY THE ELECTRICAL SYSTEM AS IS THE COMPUTER SYSTEM AND FOR THIS REASON I HAVE CONCERN THAT A COMPUTER FAILURE MIGHT OCCUR WHILE DRIVING THE VEHICLE WHICH COULD BE A SERIOUS SAFETY CONCERN. THE VEHICLE WAS TAKEN TO DEALER FOR REPAIR, THEY COULD NOT REPAIR THE FAILED SYSTEM NOR DID THEY EVEN KNOW WHAT WAS WRONG WITH THE SYSTEM. DEALER HAD TO REPLACE THE SYSTEM. NO REASON BY THE DEALER WAS GIVEN AS TO WHY THE NAVIGATION, RADIO AND DVD SYSTEM FAILED. THEY SAID THEY MAY NEVER KNOW WHY IT FAILED. THE FAILED EQUIPMENT WAS TO BE SENT INTO GMC FOR A FAILURE ANALYSIS. *TR

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