NHTSA Complaint #10294134 — 2004 FORD EXPLORER STEERING

Complaint Details

ODI Number	10294134
Vehicle	2004 FORD EXPLORER
Component	STEERING
Date of Incident	November 18, 2009
Date Filed	December 1, 2009
Mileage	55,600 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

IN THE DAYS PRIOR TO THE FAILURE, WHEN I TURNED THE WHEEL FAR RIGHT OR LEFT FOR EXTREME TURNS, THERE WOULD BE A SLIGHT THUMP TO THE EXTENT I THOUGHT SOMETHING LET LOOSE. I HAD THE CAR IN FOR A REGULAR OIL CHANGE ETC(SCHEDULED MAINT) AND TOLD THE SHOP ABOUT THIS EVENT BUT THEY SAID THEY CHECKED IT AND COULD FIND NOTHING WRONG. I WAS TURNING INTO A HEAD IN PARKING SPOT AND NOTICED WHEN I TURNED THE WHEEL TO THE LEFT, I FELT THAT I HAD LOST CONTROL OF THE STEERING. WHEN I PUT THE CAR IN PARK, THE GEAR SHIFT LEVER FELL APART IN MY HANDS. IT HAD DETACHED FROM THE STEERING COLUMN AND I COULD NOT REMOVE THE KEY. *TR

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