NHTSA Complaint #10293789 — 1999 LEXUS RX300 POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10293789
Vehicle	1999 LEXUS RX300
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	November 26, 2009
Date Filed	November 28, 2009
Mileage	134,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

WE OWNED A 1999 LEXUS RX 300 SUV. WE RECENTLY ENCOUNTERED A COMPLETE TRANSMISSION FAILURE ON 11/26/2009 (THANKSGIVING DAY) AT ~134000 MILES WHILE DRIVING TO ATTEND A THANKSGIVING DINNER. THE CAR WAS WELL-MAINTAINED AND WELL-KEPT SINCE THE PURCHASE. THE ENTIRE MAINTENANCE HISTORY CAN BE VERIFIED & CONFIRMED BY LEXUS OF PORTLAND IN OREGON. WE WERE VERY SURPRISED THAT THE TRANSMISSION WENT OUT SO SOON FOR A LEXUS. THIS IS VERY DISAPPOINTING. NOT ONLY THE SITUATION WAS DANGEROUS AND UNSAFE FOR MY WIFE & I (WE WERE ON A HIGHWAY) BUT WE LATER FOUND OUT THAT LEXUS IS CHARGING US $4400 TO REPLACE A REBUILT TRANSMISSION. AS I INVESTIGATE FURTHER, SOUNDS LIKE LEXUS/TOYOTA IS WELL-AWARE OF THE PROBLEM AND NOT OFFERING ANY COMPENSATION TO HELP WITH THE HEAVY BURDEN REPLACEMENT COST. WE WOULD LIKE TO FILE THIS COMPLAINT AS A WAY TO GET HIGHER AUTHORITY TO HELP THE AFFECTED LEXUS OWNER. HOPEFULLY YOU CAN REVIEW & INVESTIGATE INTO THE MATTER WITH LEXUS/TOYOTA FOR US. *TR

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