NHTSA Complaint #10292960 — 2005 VOLVO XC90

I AM THE OWNER OF A 2005 XC90 VOLVO. THIS CAR ONLY HAS 69,000 MILES ON IT AND THE TRANSMISSION HAS FAILED AND NEEDS TO BE REPLACED. MY CAR BROKE DOWN ON A SHORT ROAD TRIP IN THE MIDDLE OF NO WHERE ON TOP OF A SNOWY MOUNTAIN. DUE TO THE POOR QUALITY OF TRANSMISSION COUPLED WITH THE POWERFUL ENGINE THE TRANSMISSION SHREDDED METAL THAT REACHED THE RADIATOR AND OTHER COOLANT DEPARTMENTS THAT ALSO NOW NEED TO BE REPLACED. THE TOTAL COST OF REPAIRING THE DAMAGE CAUSED IS $6,700.00. I BOUGHT THIS CAR IN HOPES TO HAVE A SECURE VEHICLE TO DRIVE MY KIDS AROUND WHILE MY HUSBAND IS DEPLOYED AND EXPECTED TO IT LAST AT LEAST TO 100,000 MILES. THE CAR IS ONLY 4 YEARS OLD AND SHOULD NOT BE NEEDING SUCH EXTENSIVE REPAIRS. I CONTACTED VOLVO AND IT IS TAKING THEM A LONG TIME TO GET BACK TO ME. MY CAR IS SITTING AT A REPAIR SHOP WHILE I WAIT FOR A PHONE CALL TO SEE IF THEY WILL HELP COVER THE COSTS OR NOT. A VOLVO TECHNICAL SUPPORT REPRESENTATIVE ADMITTED TO ME THAT THEY ARE AWARE THAT THIS IS A COMMON PROBLEM WITH THIS YEAR AND MAKE BUT WERE NOT SAYING THAT THEY WOULD COVER THE EXPENSES, RATHER SHE SAID THAT THEY WOULD SEE IF THEY COULD ASSIST ME IN SOME WAY. I AM DISSATISFIED WITH THEIR LACK OF RESPONSE AND UNWILLINGNESS TO HELP CORRECT THEIR MISTAKE. AFTER DOING SOME RESEARCH IT IS OBVIOUS THAT MANY VOLVO OWNERS OF THE CX90 2005 ARE HAVING THE SAME PROBLEM AND THIS NEEDS TO BE ADDRESSED AND VOLVO NEEDS TO BE HELP ACCOUNTABLE FOR THEIR FAULTY PRODUCT, THEY NEED TO SELL CARS THAT ARE SAFE FOR FAMILIES TO DRIVE. *TR