NHTSA Complaint #10292387 — 2009 FORD EDGE

SAFETY- ON APRIL 30,2009 I PURCHASED A NEW 2009 FORD EDGE. ON MEMORIAL DAY, 2009, 1 MONTH AFTER IT WAS PURCHASED AND WITH APPROX. 1200 MILES ON IT IN HEAVY TRAFFIC ON THE NYS THRUWAY IT MADE A LOUD CLUNKING SOUND, JERKED AND WITHIN 5 SECONDS JUST SHUT OFF. VEHICLE WOULD NOT MOVE, IT HAD TO BE TOWED. WAS TAKEN IN FOR SERVICE, THEY FOUND NOTHING. ON OCTOBER 31, 2009, AGAIN, I WAS ON THE NYS THRUWAY, IT DID THE SAME IDENTICAL THING, MADE A LOUD CLUNKING NOISE, JERKED AND WITHIN 5 SECONDS JUST SHUT OFF. BOTH TIMES I WAS BARELY ABLE TO MAKE IT TO THE EDGE OF THE ROAD. I CALLED FOR A TOW TRUCK, BUT IN THE MEANTIME THIS TIME IT STARTED AFTER ABOUT 15 MINUTES. THE CHECK ENGINE LIGHT WAS ON UNTIL THE NEXT MORNING AND THEN IT WENT OFF. AGAIN, I TOOK IT IN FOR SERVICE, AGAIN, THEY FOUND NOTHING. THEY SAID THERE WAS NO CODES SHOWING UP FOR ANYTHING WRONG. THIS IS A SEVERE SAFETY ISSUE. SOMEONE COULD GET KILLED WHEN THIS HAPPENS AND I HAVE VERY SMALL GRANDCHILDREN THAT COULD BE WITH ME. I AM NOT COMFORTABLE DRIVING THIS VEHICLE. I CONTACTED FORD DIRECT AND A SPECIALIST FROM FORD CONTACTED ME TODAY BY THE NAME OF DENISE. SHE SAID FORD WOULDN'T REPLACE ANY PARTS WITHOUT A CODE COMING UP IN THEIR COMPUTER. I ASKED HER IF THEY WERE GOING TO JUST WAIT UNTIL SOMEONE WAS KILLED AND SHE SAID THAT FORD WILL NOT APPROVE ANY PARTS BEING REPLACED SINCE THEY DON'T KNOW WHAT THE PROBLEM IS. FORD HAS NOW PUT APPROXIMATELY 500 MILES THEMSELVES ON THE VEHICLE TEST DRIVING IT, AND I STILL HAVE NO SOLUTION. THIS IS NOT RIGHT. THIS IS EXTEMELY DANGEROUS AND SOMETHING NEEDS TO BE DONE TO RECTIFY THIS SITUATION. ANY HELP THAT YOU CAN OFFER WOULD BE VERY MUCH APPRECIATED. *TR