NHTSA Complaint #10292361 — 2000 NEWMAR DUTCH STAR

TL*THE CONTACT OWNS A 2000 NEWMAR DUTCH STAR RV TRAILER. HE REPLACED THE TIE ROD PARTS 16 TIMES THE BALL JOINT COMPONENTS WERE REPLACED 8 TIMES IN A NINE YEARS WHICH ARE ALL A PART OF THE STEERING FRONT SUSPENSION. THE CONTACT WAS ONLY REQUIRED TO PAY FOR LABOR. THE MANUFACTURER CONFIRMED THAT THE PARTS ARE WERE REPLACED DUE TO NORMAL WEAR AND TEAR AND WERE NOT DEFECTIVE. THE PARTS ARE NOT RELATED TO A RECALL OR WARRANTY. THE FAILURE MILEAGE WAS 43,000 AND THE CURRENT MILEAGE IS 64,000. UPDATED 12/10/09. *LJ THE CONSUMER STATED HE DISCOVERED THE TIE ROD ENDS AND BALL JOINT ON THE RV HAD NOT PROTECTIVE RUBBER OR VERY LITTLE RUBBER LEFT. THE RUBBER WAS FOR SAFETY, IT KEEPS THE GREASE IN AND DIRT, SAND AND WATER FROM WEARING DOWN THE TIE ROD ENDS AND BALL JOINTS. THE CONSUMER STATED IN FOUR YEARS THE PROBLEM RESURFACED. UPDATED 12/10/09