NHTSA Complaint #10291036 — 2003 MERCEDES BENZ S CLASS SUSPENSION

Complaint Details

ODI Number	10291036
Vehicle	2003 MERCEDES BENZ S CLASS
Component	SUSPENSION
Date of Incident	October 25, 2009
Date Filed	November 5, 2009
Mileage	84,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

MY SUSPENSION IS HORRIBLE!! WITHOUT WARNING MY S430 AIRMATIC LIGHT DISPLAYED "VISIT WORKSHOP", I PULLED OVER AND NOTICED MY VEHICLE WAS RIDING EXTREMELY LOW...ALMOST TOUCHING MY FRONT AND BACK TIRES. FURTHERMORE, THERE IS A RUBBING SOUND WHEN THE WHEELS ARE BEING TURNED. I CONTACTED 4 DEALERS AND THEY ALL CLAIMED THE SUSPENSION AND/OR AIRMATIC SYSTEM HAS BEEN A COMMON PROBLEM ...MY CONCERN IS WHY WASN'T I NOTIFIED ABOUT A RECALL? SECONDLY, AFTER SCHEDULING AN APPOINTMENT FOR THIS WEEK, MB IS CLAIMING THAT I WILL BE CHARGED FOR SERVICE A. THIS IS UNBELIEVABLE>>>WHY IS MERCEDES LOOSING THEIR REPUTATION FOR POOR CUSTOMER SERVICE? PLEASE CONTACT ME...I NEED MY VEHICLE IN OPERABLE CONDITION AND WILL EXPECT TO BE REIMBURSED BY MERCEDES ONCE THIS RECALL MATTER IS APPROVED AND/OR ACTIVE. I'M GLAD TO KNOW THAT NHTSA CARES...THANK YOU. *TR

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