NHTSA Complaint #10290791 — 1996 FORD EXPLORER

TL* THE CONTACT OWNS A 1996 FORD EXPLORER. THE CONTROLS FOR THE CRUISE CONTROL BECAME DISLODGED AND HE COULD NOT PUT THEM BACK. THE DEALER WAS NOTIFIED, BUT HE DID NOT RECEIVE ANY ASSISTANCE. HE RECEIVED RECALL NOTICE # 09V399000 (VEHICLE SPEED CONTROL). A TECHNICIAN STATED THAT THEY WOULD REPAIR THE PART DESCRIBED UNDER THE RECALL THAT WOULD CAUSE THE FIRE BUT NOT REPAIR THE CONTROLS. THE CONTROLS SHOULD ALSO BE REPAIRED BECAUSE WITHOUT THERE FUNCTIONING, THE CRUISE CONTROL COULD NOT BE ACTIVATED. THE CURRENT MILEAGE WAS APPROXIMATELY 157,000. THE FAILURE MILEAGE WAS APPROXIMATELY 155,000.