NHTSA Complaint #10290494 — 2003 WORKHORSE CHASSIS

THIS LETTER IS TO COMMUNICATE MY DISAPPOINTMENT IN MY WORKHORSE CHASSIS. ON JANUARY 1, 2008 WE WERE MOVING OUR MOTOR HOME TO A NEW RV PARK FOR THE MONTH. I STARTED TO SMELL A BAD ODOR WHILE DRIVING IN MODERATE STOP AND GO TRAFFIC. I PULLED THE COACH INTO A SERVICE STATION TO DISCOVER A SMOKING AND STUCK HOT BRAKE ON THE DRIVER'S SIDE REAR. I UNHOOKED MY TOW VEHICLE AND BACKED UP MY COACH AND WAS ABLE TO GET THE BRAKE TO RELEASE. I CONTACTED A WORKHORSE SERVICE CENTER FOR AN APPOINTMENT. AT THAT TIME THEY INFORMED ME THEY ONLY DO WARRANTY WORK ON WORKHORSE CHASSIS. I THEN CONTACTED A SERVICE PERSON TO COME TO MY COACH AS I DIDN'T WANT TO DRIVE THE UNIT. AT THAT TIME THEY HAD TO REPLACE THE REAR BRAKES AT A COST OF $ 1,989.19. ON OCTOBER 31, 2008 WE EXPERIENCED A THUMPING VIBRATION FROM THE STEERING WHEEL COMING DOWN A MOUNTAIN IN TENNESSEE. AFTER WE GOT DOWN, I STOPPED THE COACH TO CHECK FOR HOT BRAKES. THEY SEEMED TO BE OK SO WE PROCEEDED TO MOVE ON TO BRADENTON, FLORIDA WITHOUT INCIDENT. ON NOVEMBER 5, 2008 WE HAD THE FRONT BRAKES REPAIRED AT A COST OF $339.63 FROM A WORKHORSE SERVICE CENTER. THEY ASSURED ME THE BRAKES WERE OK AT THAT TIME. SHORTLY AFTER ARRIVING HOME FOR THE SUMMER I RECEIVED A SAFETY RECALL 50901-C BUT FELT THERE WAS NOTHING TO DO BECAUSE OF THE ABOVE REPAIRS. ON OCTOBER 30, 2009, WE WERE DRIVING IN STOP AND GO TRAFFIC ON OUR WAY TO GULF SHORES, AL. MUCH TO MY DISMAY WE ARRIVED AT THE RV PARK AND SMELLED SOMETHING HOT AGAIN. I STOPPED TO INSPECT THE COACH AND FOUND THE DRIVER'S SIDE FRONT BRAKE WAS OVERHEATED. WE WAITED FOR THE BRAKE TO COOL BEFORE MOVING TO OUR SITE. THE PAST SUMMER I STORED MY UNIT INSIDE AND DROVE IT ON THE FIRST OF EACH MONTH WHEN I EXERCISED MY GENERATOR. I AM VERY CONCERNED ABOUT THE SAFETY OF THE WORKHORSE CHASSIS! AT THIS POINT I DON'T KNOW WHAT TO DO TO FEEL SAFE ON THE ROAD. *TR