NHTSA Complaint #10290189 — 2008 DODGE CARAVAN UNKNOWN OR OTHER

Complaint Details

ODI Number	10290189
Vehicle	2008 DODGE CARAVAN
Component	UNKNOWN OR OTHER
Date of Incident	October 28, 2009
Date Filed	October 28, 2009
Mileage	21,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

MY WIFE TOOK OUR 2008 DODGE CARAVAN IN TO HAVE HER KEY REPLACED AND ABRACADABRA @ TOMBALL DODGE, IN TOMBALL,TEXAS. THE SERVICE MANAGER TOLD , MY WIFE THAT EVERYONE INSPECTED HER BRAKES , AND THEY AGREED THAT HER BRAKES WEAR AND TEAR WERE DO TO HER DRIVING HABITS, AND SHE NEEDED TO REPLACE HER ROTORS ONLY ON ONE SIDE. SHE WAS TOLD THAT SHE IS USING HER RIGHT FRONT BRAKES MORE OFTEN THAN HER LEFT FRONT BRAKES. WHEN I CONFRONTED THE CSMGR SHE TOLD ME ALOT OF PEOPLE BRAKE ONE SIDE MORE THAN THE OTHER AND IT WAS MORE COMMON THAN I THOUGHT, BUT THEY WOULD FIX BOTH SIDES AND MAKE THEM EVEN AGAIN , IF SHE HAD THE WORK DONE THERE TODAY FOR 10% LESS THE COST OF THE NEW PADS AND ROTORS. REMEMBER, MY WIFE WAS ONLY THERE TO GET HER KEY REPLACED, AND WE WERE VERY LUCKY THE TECHNICIAN DETECTED THE RIGHT HANDED BRAKING ISSUE, WHILE DRIVING THE CAR INTO A NOISY SHOP HIS SUPER KEEN HEARING WAS ABLE TO DETECT BOTH SIDES. THE BRAKES, WERE REPAIRED AT A LOCAL SHOP A FEW WEEKS AGO, THE PARTS IN QUESTION WERE BOUGHT FROM TOMBALL DODGE, THEY HAVE YET TO COMMENT ON THE RIGHT HANDED BRAKING ISSUE AND ITS COMMONALITY. *TR

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