NHTSA Complaint #10289719 — 2009 FORD ESCAPE POWER TRAIN

Complaint Details

ODI Number	10289719
Vehicle	2009 FORD ESCAPE
Component	POWER TRAIN
Date of Incident	October 11, 2009
Date Filed	October 25, 2009
Mileage	14,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SD

Consumer Description

PURCHASED 2009 FORD ESCAPE FWD V6 AUTO TRANS AS A VEHICLE TO BE TOWED BEHIND OUR MOTOR HOME. WE WERE ASSURED IT WAS TOWABLE (FORD OWNERS MANUAL & DINGHY TOWING GUIDES PUBLISHED ANNUALLY WITH AUTO MFR'S INPUT). WE HAVE BLOWN 2 TRANSMISSIONS IN PAST 4 MONTHS, AND HAVE MORE THAN FOLLOWED FORD'S GUIDELINES. I HAVE READ OF SEVERAL OTHER RVERS WHO HAVE EXPERIENCED UP TO 4 TRANSMISSION FAILURES - SOME REPORTED BEING FLAGGED DOWN BY OTHER MOTORISTS BECAUSE SMOKE WAS COMING FROM THE CAR WHILE BEING TOWED. THE WIRING HARNESS ON OURS HAS BEEN MELTED BOTH TIMES TRANS FAILURE OCCURRED. FORD REFUSES TO ACKNOWLEDGE THEIR MISTAKE RELATIVE TOWABILITY. FORD HAS ABUSED US (STRANDED FOR 2+WEEKS NOW WITH NO IDEA WHEN REPAIRS WILL BE COMPLETED) BY THEIR CUSTOMER SERVICE POLICIES. ON THE FIRST TRANS FAILURE THEY JUST TOLD THE DEALER TO REPLACE THE TRANSMISSION - TOOK 10 DAYS. THIS TIME THEY ARE DRAGGING THEIR FEET ON ORDERING TRANSMISSION REPLACEMENT, AND OFFERING US NO FINANCIAL ASSISTANCE FOR OUR INCONVENIENCE AND OUT OF POCKET COSTS (RENTAL CAR, ETC). *TR

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