NHTSA Complaint #10289234 — 2004 FORD F-150

I HAVE A FORD 2004 F150 5.4 L TRITON ENGINE (3 VALVE) AND IT HAS 51,777 MILES ON IT AS OF TODAY. I CALLED DAVE SINCLAIR FORD TO CHECK ON HAVING THE SPARK PLUGS CHANGED. THEY INFORMED ME THAT THIS JOB IS HAS BEEN A MAJOR PROBLEM BECAUSE THE SPARK PLUGS DESIGNED AND MADE FOR THE 2004 MODEL BREAK OFF BECAUSE OF POOR DESIGN. THIS BREAKING OF THE SPARK PLUGS HAS BEEN ADDING ON 1000 TO 2000 EXTRA DOLLARS BECAUSE THEY HAVE TO TAKE SPECIAL MEASURES AND USE SPECIAL TOOLS TO FIX THIS ISSUE. FORD MOTOR CO. HAS HAD THE SPARK PLUG REDESIGNED AS OF 2006 AND HAS ALSO ISSUED A TSB SPECIAL INSTRUCTION FOR REMOVING THE DEFECTIVE PLUGS. THE TSB 06-15-2 CAN BE FOUND ON WWW.ETOOLCART.COM/06152.PDF . FORD HAS ACKNOWLEDGED THAT THEIR IS A PROBLEM HOWEVER, THEY WILL NOT OFFER TO COVER ALL OF THE EXTRA CHARGERS THAT ARE ADDED ON DUE TO THIS DEFECTIVE SPARK PLUG ISSUE. A RECALL SHOULD HAVE BEEN ISSUED AS SOON AS THEY CHANGED OUT THE SPARK PLUG DESIGN, ADDED THE TSB BULLETIN, OR WHEN THEY STARTED HAVING SPECIAL TOOLS MADE FOR THE JOB. FORD NEEDS TO TAKE CARE OF ITS CONSUMERS AND OFFER A RECALL FOR ALL OF THE 5.4 L TRITON ENGINES THAT ARE HAVING THIS PROBLEM. I HAVE CONTACTED MIKE DETWILER, SERVICE MANAGER, AT DAVE SINCLAIR FORD. I HAVE CONTACTED FORD MOTOR CORP. AND MADE TWO COMPLAINTS AND THEY WERE SENT TO ENGINEERING. EVERYBODY ACKNOWLEDGES THAT THIS IS A MAJOR PROBLEM, HOWEVER; FORD WILL NOT COVER THIS ISSUE AND I CANNOT EVEN USE MY EXTENDED WARRANTY THAT I PURCHASED EXTRA TO HELP COVER UNJUSTLY EXPENSES. *TR