NHTSA Complaint #10288975 — 1996 FORD WINDSTAR

MY 1996 FORD WINDSTAR CAUGHT FIRE IN THE ENGINE COMPARTMENT WHILE DRIVING AND BURNED UP WITHIN 10 MINUTES. I DID NOT KNOW ABOUT THE FIRE DANGER RECALL UNTIL I HEARD ABOUT IT ON THE NEW A FEW DAYS AFTER THE EVENT. THE ONLY ACCESSORY THAT WAS ON WAS THE AIRCONDITIONING WHICH WAS WORKING PROPERLY. I NOTICED A SMELL FOLLOWED BY SMOKE FROM UNDER THE HOOD. I PULLED OVER TO INVESTIGATE AND THE SMOKE INTENSIFIED FOLLOWED BY FLAMES. BY THE TIME THE FIRE DEPARTMENT ARRIVED (5 MINUTES) FLAMES WERE POURING OUT FROM UNDER THE HOOD AND THICK BLACK SMOKE HAD FILLED THE PASSENGER COMPARTMENT. THE FIRE HAD COMPLETELY DESTROYED THE ENGINE AND HAD BEGUN TO BURN INTO THE PASSENGER COMPARTMENT. THE DASHBOARD HAS MELTED ALONG WITH PARTS OF THE ROOF AS FAR BACK AS THE MIDDLE SEATS. UP TO THE EVENT THE CAR HAD BEEN RUNNING NORMALLY WITH NO PROBLEMS. I HAD NEVER BEEN CONTACTED BY FORD ABOUT THE RECALL AND ONLY FOUND OUT ABOUT IT ON THE NEWS A FEW DAYS AFTER THE EVENT. NEEDLESS TO SAY, THE CAR WAS CONSIDERED "TOTALED" BY THE INSURANCE COMPANY. *TR