NHTSA Complaint #10288857 — 2002 FORD MUSTANG

THE ABS LIGHT ALWAYS GOES ON AFTER 15-29 MILES OF DRIVING, WHICH WAS VERIFIED BY GOODYEAR DEALER. THEY RECOMMENDED ME TO GO TO THE FORD DEALER BECAUSE THEY DON'T HAVE NECESSARY EQUIPMENT TO DIAGNOSE THE PROBLEM. SO I CAME TO THE QUICK LANE AT 11200 JAMES SWART CIRCLE, FAIRFAX, VA. THEY CALLED ME BACK IN 2 HOURS AND SAID THAT EVERYTHING IS FINE WITH MY CAR AND COMPLETELY IGNORED A WRITTEN STATEMENT FROM GOODYEAR THAT THE ABS LIGHT CAME ON AFTER 12 MILES OF DRIVING. THEN THEY TOLD ME THAT THEY WILL KEEP CHECKING, 2 DAYS PAST, NOBODY BOTHERED TO CALL ME. I THINK IT'S A NICE DENIAL STRATEGY: THEY FAIL TO DETECT WHAT IS WRONG AND THEREFORE THEY ARE NOT RESPONSIBLE FOR A PROBLEM AND DON'T HAVE TO FIX IT. OBVIOUSLY IT'S NOT CONCERN OF THEIRS THAT MY MUSTANG OR EVERY MUSTANG I'VE DRIVEN ENGAGES TRACTION CONTROL EVERY TIME I HAVE TO TURN UP TO A LITTLE HILL ON A WET ROAD.... I DON'T EVEN HAVE TO MENTION SLIPPERY CONDITIONS DURING WINTER SEASON. THAT'S WHY I ALWAYS APPRECIATED THIS FEATURE, BUT NOW IT'S TURNING ITSELF OFF AND WON'T COME BACK ON UNTIL THE ENGINE IS OFF FOR A WHILE. I'VE READ MULTIPLE PEOPLE COMPLAINING ABOUT THIS, BUT FORD CONVENIENTLY DOESN'T CARE ABOUT ANY OF THIS... THIS IS YOUR CAR AND YOU ARE STUCK WITH IT... I TAKE IT AS FORD MOTOR COMPANY COMPLETE FAILURE TO PROVIDE DRIVERS' SAFETY. DO I HAVE TO WAIT FOR AN INCIDENT TO HAPPEN OR SOME PREVENTIVE MEASURES CAN BE TAKEN? *TR