NHTSA Complaint #10288579 — 1998 FORD WINDSTAR

TL* THE CONTACT OWNS A 1998 FORD WIND STAR. WHILE DRIVING WITH THE VEHICLE SPEED CRUISE CONTROL ACTIVATED AT 52 MPH THE RPMS INCREASED TO FOUR. SHE DEACTIVATED THE CRUISE CONTROL, BUT THEN ALL OF THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. THE VEHICLE BEGAN TO DECELERATE, THEN THERE WAS AN UNDER-HOOD FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE VEHICLE WAS TOWED TO A CENTER WHERE AN INVESTIGATOR FROM THE CITY INSPECTED THE VEHICLE. HE SPECULATED THAT THE CAUSE OF THE FAILURE WAS THE VEHICLE SPEED CRUISE CONTROL SWITCH. SHE WILL RECEIVE A REPORT IN TEN DAYS. THE INSURANCE COMPANY STATED BECAUSE IT WAS A CRUISE CONTROL FIRE THE MANUFACTURE WAS RESPONSIBLE. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 95,000.