NHTSA Complaint #10286828 — 2005 TOYOTA AVALON STEERING

Complaint Details

ODI Number	10286828
Vehicle	2005 TOYOTA AVALON
Component	STEERING
Date of Incident	September 23, 2009
Date Filed	October 8, 2009
Mileage	73,918 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

MY 2005 TOYOTA AVALON DEVELOPED A NOISE IN THE STEERING. THE DEALER TOLD ME THE GREASE HAD LEAKED PASSED THE SEALS ON THE INTERMEDIATE STEERING SHAFT. WITH NO GREASE IN THE SHAFT, IT WILL BREAK AND CAUSE A LOSS OF STEERING WHICH COULD RESULT IN AN ACCIDENT OR DEATH. TOYOTA CUSTOMER SERVICE SAID THAT SINCE THE CAR HAS MORE AND 36000 MILES AND IS OVER 3 YEARS OLD, THE PROBLEM IS NOT THEIR RESPONSIBILITY. GREASE SHOULD NOT LEAK PASS THE SEALS ON THE SHAFT AND SHOULD BE TOYOTA'S RESPONSIBILITY TO REPAIR. THEY TOLD ME IT WOULD COST $562. *TR

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