NHTSA Complaint #10286827 — 2003 NISSAN MURANO

CHECK ENGINE LIGHT CAME ON AND THE CAR WAS MISSING AS IT WAS DRIVEN. TOOK IT TO MECHANIC AND THEY DISCOVERED THAT THE #1 CYLINDER HAD NO COMPRESSION. THIS IS WITH ONLY 70,000 MILES ON IT. IT ENDED UP NEEDED A VALVE JOB - $3,200. WHEN THEY TOOK OFF THAT PART OF THE ENGINE TO HAVE IT MACHINED, THEY DISCOVERED THAT THE REAR CATALYTIC CONVERTER FAILED AND THE FRONT ONE WAS ABOUT TO FAIL. IN THE CASE OF THE CYLINDER ISSUE AND THE CATALYTIC CONVERTER ISSUE I WAS ABLE TO VISUALLY SEE AND CONFIRM WHAT THEY WERE TALKING ABOUT. THEY SAID THAT THE PIECES OF THE FAILED REAR CATALYTIC CONVERTER MORE THAN LIKELY GOT SUCKED BACK INTO THE CYLINDER, SCRATCHING THE SURFACE OF IT AND CAUSING THE COMPRESSION LOSS. SINCE THERE WAS A FAILURE OF THE CATALYTIC CONVERTERS AND IT WAS UNDER THE 8YEAR/80,000 LIMIT I CALLED NISSAN LOOKING FOR REIMBURSEMENT ON AT LEAST THE CATALYTIC CONVERTERS COST. THEY SAID THEY WERE UNDER WARRANTY UNTIL 2011, WHICH IS EIGHT YEARS, BUT THAT IT WASN'T COVERED BECAUSE IT WOULD ONLY BE COVERED IF THERE WAS A RECALL. THAT IS NOT WHAT THE EPA FACT SHEET EPA420-F-96-020 SAYS. I WILL TRY TO CONTACT ANOTHER NISAN LOCATION ABOUT THIS ISSUE AS THEY WOULD NOT HELP ME OR TRANSFER ME TO ANYONE ELSE. SO I NEEDED A VALVE JOB AND TWO NEW CATALYTIC CONVERTERS BECAUSE OF THIS. AT THIS POINT, THE OLD CATALYTIC CONVERTERS ARE NOT AVAILABLE. *TR