NHTSA Complaint #10286425 — 2008 FORD TAURUS X VEHICLE SPEED CONTROL

Complaint Details

ODI Number	10286425
Vehicle	2008 FORD TAURUS X
Component	VEHICLE SPEED CONTROL
Date of Incident	July 13, 2009
Date Filed	October 6, 2009
Mileage	6,922 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

FAILURE OF VEHICLE TO STOP. TWO INCIDENTS - 10/25/08 & 7/13/09. TRAFFIC LIGHT TURNS RED, AND I TRIED TO BRAKE AND CAR DOES NOT STOP, ENGINE REMAINS AT TRAFFIC SPEED AND ROARS. SHIFT TO NEUTRAL AND STILL NO RESPONSE AND THEN TURN CAR OFF AND ON. BACK TO NORMAL AND PROCEED TO SAFELY GET OFF ROAD AND CALL FORD SERVICE. FIRST TIME CRUISE CONTROL WAS ON AN THEY REPLACED CANCEL SWITCH ON BRAKE. 2ND TIME NO CRUISE CONTROL AND HAD JUST LEFT ONE LIGHT AND ANOTHER TURNS RED. FORD CANNOT DETERMINE WHAT IS WRONG WITH THE VEHICLE. THEY DROVE AND COULD NOT DUPLICATE AND RETURNED WITH BLACK BOX TO RECORD INCIDENT. 2 WEEKS LATER I RECEIVE A CALL THAT ON A HUNCH THEY ORDERED A NEW THROTTLE BODY AND REPLACED IT 8/8. NO ONE FEELS SAFE DRIVING THIS VEHICLE. I AM AFRAID IT WILL HAPPEN AGAIN AND THIS TIME I WILL NOT BE THE FIRST CAR TO APPROACH A TRAFFIC LIGHT OR SOMEONE WILL PULL IN FRONT OF ME AND I WILL NOT BE ABLE TO STOP. THE SERVICE DEPARTMENT AT MY LOCAL FORD SAID THERE HAVE BEEN NO SIMILAR INCIDENTS. I HAVE CONTACTED FORD CUSTOMER SERVICE ON LINE AND THEY HAVE ONLY REPLIED THAT SOMEONE WILL FORWARD IT TO THE PROPER DEPARTMENT AND THAT I SHOULD CONTACT MY LOCAL DEALERSHIP, WHO RETAINS REPAIR RECORDS. THE LOCAL DEALERSHIP DOES NOT HAVE ANY ANSWERS AND WOULD NOT DRIVE THE CAR UNLESS THEY HAD TO. WHICH SINCE I PURCHASED THE VEHICLE LEAVES ME NO OPTION. I WAS WONDERING IF THERE HAVE BEEN ANY SIMILAR INCIDENTS. THE VEHICLE IN QUESTION IS A 2008 FORD TAURUS X. *TR

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