NHTSA Complaint #10285577 — 2004 FORD EXPLORER STRUCTURE

Complaint Details

ODI Number	10285577
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE
Date of Incident	September 27, 2009
Date Filed	September 28, 2009
Mileage	76,356 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TL*THE CONTACT OWNS A 2004 FORD EXPLORER. HE STATED THAT HIS VEHICLE DEVELOPED A VERTICAL CRACK IN THE PLASTIC TAILGATE WHICH IS ATTACHED TO THE REAR GLASS. THE CRACK APPEARED TO THE LEFT OF THE FORD EMBLEM. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THEY WOULD REPAIR IT AT THE OWNERS EXPENSE WITH A DISCOUNT. THE DEALER ALSO STATED THAT THE WARRANTY DOES NOT APPLY. THE UPPER PART OF THE GLASS IS MADE OF FIBER GLASS AND THE BOTTOM IS MADE OF METAL. THE CONTACT STATED THE MATERIAL IS DEFECTIVE AND THAT HE WAS NOT AWARE THAT FIBER GLASS WAS INCLUDED. THE COLD WEATHER COULD CAUSE THE CRACK IN THE WINDOW TO EXPAND. THE FAILURE AND CURRENT MILEAGES WERE 76356. UPDATED 10/20/09 *CN THE CONSUMER STATED THE CRACK IS AT THE CENTER OF THE EMBLEM AS WELL AS IN THE FIBER GLASS PART, NOT THE GLASS. UPDATED 10/22/09.*JB

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