NHTSA Complaint #10285160 — 2007 FORD F-350

THERE IS A SEVERE SHAKING IN MY FORD F30 SUPER DUTY TRUCK THAT IIS GETTING WORSE. STARTED OUT AS GOING OVER BUMPS OR AROUND CORNERS . TOOK IT TO DEALER RIGHT AFTER I BOUGHT IT. THEY SAID NEEDED ALIGNING. THEN AFTER CHARGING ME FOR IT SAID EVERYTHING WAS OK(FAILING TO NOTE MY TIRE DEPTH ON PAPER,WHICH TIRE TREAD WAS EXCELLENT). TOOK IT BACK SEVERAL MONTHS LATER WHEN IT CONTINUED TO GET WORSE AND TREAD WEAR STARTED.PUT ON MACHINE SAID IT WAS ALL GOOD. FAILED TO NOTE DEPTH AGAIN. THEN RECEIVED LETTER "LITERATURE PROGRAM 09L02, STATING IN LESS WORDS THAT THEY KNOW OF THE PROBLEM BUT DON'T DEEM IT THEIR FAULT , JUST SLOW DOWN WHEN IT HAPPENS. CALLED FORD TOLD ME TO TAKE IT IN DEALER. TOOK IT IN, NOW THEY ARE SAYING IT BECAUSE OF THE POOR TIRE TREAD ON TIRES, WHICH WAS PERFECT WHEN I FIRST STARTED TO COMPLAIN ABOUT THE SHIMMY. NOW THEY WANT ME TO BUY NEW TIRES AND START ALL OVER AGAIN .AFTER GETTING NEW TIRES THEY WANT ME TO BRING IT IN SO THEY CAN CHARGE ME TO PUT IT BACK ON THE ALIGNMENT MACHINE.THIS IS A NEVER ENDING CYCLE. WHEN ASKED ABOUT THE LETTER THEY SENT, AFTER I STATED THAT ITS A KNOWN ISSUE, THEY KEPT SAYING ITS THE CUSTOMERS FAULT FOR NOT MAINTAINING PROPER TIRE PRESSURE. I FIND THAT HARD TO BELIEVE SINCE IM IN THERE REGULARLY TO GET MY TIRE PRESSURE CHECKED SINCE I TRAVEL ALOT.AT THE CAMPGROUND I GO TO THERE ARE 3 OTHER FORD F 350 SIMILAR TO MINE HAVING THE SAME SEVERE SHAKE AND BOUNCE AS MINE AND ARE HAVING THE SAME WEAR(WHICH IS DIFFERENT ON EACH OF THE FRONT TIRES). EVEN AFTER THE LAST TIME I TOOK IT IN TO GET THE AIR FILLED, ONE OF THE TECHS NOTICED THE TIRE WEAR AND INFORMED ME THAT " FORD KNOWS THESE FRONT ENDS ARE JUNK AND CAUSE PROBLEMS BUT THEY TRY TO BLAME THE CUSTOMER AND MOST BUY IT" PLEASE HELP... I FEEL VERY UNSAFE IN THIS TRUCK AS I HAVE ALMOST LOST CONTROL ON THE HIGHWAY, STRAIGHT AWAYS AND CURVES, JUST FROM THE BOUNCE AND SHIMMY. *TR