NHTSA Complaint #10285114 — 2005 TOYOTA SIENNA

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10285114
Vehicle	2005 TOYOTA SIENNA
Component	STRUCTURE:BODY:DOOR
Date of Incident	September 15, 2006
Date Filed	September 24, 2009
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MI

Consumer Description

TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE OUTSIDE REAR DRIVER SIDE DOOR HANDLE WOULD NOT OPEN THE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER AND A TECHNICIAN REPLACED THE RELEASE MECHANISM. THE CURRENT AND FAILURE MILEAGES WERE 90000. UPDATED 10/28/09.*LJ SHORTLY AFTER PURCHASING THE VEHICLE, THE CONSUMER NOTICED THE DRIVER SIDE DOOR WOULD NOT ALWAYS OPERATE WHEN USING THE OUTSIDE HANDLE. EVENTUALLY THE DOOR WOULD NEVER OPEN WITH THE HANDLE AND THE CONSUMER WOULD PRESS THE BUTTON ON THE DOOR COLUMN TO OPEN THE DOOR AND THEN THAT STOPPED WORKING AS WELL AS THE KEY FOB OPENER STOPPED WORKING AND THE CONSUMER COULDN'T USE THE DOOR AT ALL. THE VEHICLE HAS 2 AUTOMATIC SLIDING DOORS. WHEN THE CONSUMER TOOK THE VEHICLE TO THE DEALER, THEY WERE UNABLE TO GET THE DOOR TO OPEN AND THEN THE PASSENGER SLIDING DOOR FAILED. THE CONSUMER ALSO STATED IT DIDN'T SEEM THE DOORS COULD BE OPENED MANUALLY WHICH IS A SAFETY HAZARD. THE STEERING COLUMN WAS ALSO REPLACED. UPDATED 10/29/09. *JB

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