NHTSA Complaint #10284920 — 2003 TOYOTA HIGHLANDER

THIS PERTAINS TO MY WIFE'S 2003 TOYOTA HIGHLANDER SUV, 4 CYLINDER ENGINE. ON FRIDAY, AUGUST 28, 2009, WHILE DRIVING SHE NOTICED THE TEMPERATURE GAGE ON THE DASHBOARD WAS HIGH. SHE DROVE THE CAR HOME AND CHECKED THE COOLANT LEVEL. IT WAS EXTREMELY LOW. SHE REFILLED THE COOLANT AND DIDN'T DRIVE THE SUV UNTIL SHE WENT TO HER APPOINTMENT ON WEDNESDAY, SEPTEMBER 9, 2009 WITH THE HAWAII TOYOTA DEALER SERVCO'S MOTOR IMPORTS SERVICE & PARTS CENTER AT 609 SOUTH STREET, HONOLULU, HAWAII 96813. THEY TOLD HER THE ENGINE HAD A BLOWN HEAD GASKET. WE UNDERSTAND THIS IS BECAUSE THE CYLINDER HEAD BOLTS ARE STRIPPED ON THE BACK SIDE OF THE ENGINE. THIS IS WHAT CAUSED THE COOLANT LEAK IN THE FIRST PLACE. SERVCO TOLD US THAT THE SURE REPAIR (A WHOLE NEW ENGINE) WOULD EXCEED $20,000, AND THE LESS SURE REPAIR (TRYING TO FIX THE OLD ENGINE) WOULD COST $13,000. WE PICKED UP THE CAR THE NEXT DAY AND TOOK IT TO PRIAM'S AUTOMOTIVE SERVICE & REPAIR AT 2002 PAUOA ROAD. THEY DID A QUICK TEST AND SAID THAT THE HEAD GASKET WAS INDEED BLOWN, AND REFERRED US TO ROD'S AUTO SERVICE AT 972 KAWAIAHAO STREET BECAUSE PRIAM'S WAS NOT EQUIPPED TO HANDLE THAT MAGNITUDE OF REPAIR. ROD'S HAS ADVISED US THAT THE BEST SOLUTION IS REPLACING THE ENTIRE ENGINE WITH A REBUILT ENGINE FOR $5,000, BUT THIS HAS BECOME A COMMON PROBLEM WITH TOYOTA HIGHLANDERS AND LOCATING A REBUILT ENGINE ON THE MAINLAND WILL TAKE TIME. IN DOING SOME INTERNET RESEARCH, I'VE LEARNED THAT CAMRYS OF THE SAME VINTAGE HAVE ALSO DEVELOPED SIMILAR PROBLEMS, BUT IT LOOKS LIKE TOYOTA IS REFUSING TO RECALL THE VEHICLES AND FIX THE DESIGN FLAW. HTTP://WWW.CAMRYFORUMS.COM/FORUM/SHOWTHREAD.PHP?P=21539 TO DATE, THE VEHICLE REMAINS IN DISREPAIR. *TR